Welcome to Chatfield Health Care
FOOTFALL is your new Online Consultation Tool
Please note that we will be unable to respond to your query when Chatfield Health Care is Closed
For extra GP services on weekends and bank holidays (updated 21 January 2022)
On weekends and bank holidays from Saturday 18 December until Sunday 30 January, 8am to 8pm, you can call 0333 332 6570 and select option 6 if you need urgent help for a non-life-threatening condition.
GP practices in Wandsworth will be providing extra appointments on weekends and bank holidays from Saturday 18 December 2021 until Sunday 30 January 2022. When you call the number, you will be assessed by a clinician and offered a suitable appointment or advice if required. This may be a video or face to face appointment.
Outside of these hours please call 111.
Don’t forget that you can also go to your local pharmacy for non-urgent health advice.
Please only call 999 if you believe there is a life-threatening emergency
For information about Covid-19 and the vaccination programme click here.
Please not that the Junction Health Centre site is no longer booking people in for Covid-19 vaccinations. We're making this change so health services offered by the Junction Health Centre can return to normal after the pandemic, enabling us to treat more patients. If you are eligible please see below for booking information.
Had your vaccination?
If you need to show your vaccination status, there is information on the Government website here. Please do not contact the surgery for access to the NHS App. If you need to request a letter, please contact 119.
Over 18 and not vaccinated?
The NHS has invited all our patients who are over 18 or Clinically Extremely Vulnerable (CEV) for a COVID-19 vaccination. If you are over 18 or in the CEV group and have not heard from us you can now book your vaccination. Please visit www.nhs.uk/covid-vaccination or ring 119 free. You no longer need a letter.
We will keep our website updated as we receive more details from NHS England / Public Health England. You can also get information about the COVID-19 Vaccination programme online at www.nhs.uk/covidvaccination
Our practice remains open to deliver ALL primary care services. However, to protect our patients and staff our entrance doors have been temporarily closed to the public
Please DO NOT come to the surgery unless you have a face-to-face appointment or you have been asked to come in
Core opening hours are Mon-Fri 08:00 - 18:30
UPDATE 14 October 2021:
As you would expect given the COVID-19 pandemic Chatfield health Care has been extremely busy throughout the past year and a half and we continue to be as busy as ever. Locally, as well as nationally, we are seeing the highest number of GP appointments being booked on a daily basis since records began.
Following recent media coverage regarding face-to-face GP appointments we want to reassure you that here at Chatfield Health Care we are still seeing patients face-to-face.
In fact, throughout the COVID-19 pandemic we have never stopped seeing patients face-to-face where it has been clinically appropriate to do so.
Saying this, many problems can be managed over the phone, via a video call or even by text messaging. This was part of a government drive from several years ago to improve patient access to GP practices and these plans were accelerated by the pandemic.
Before you are seen, your GP may want you to have had specific investigations, ask you to send in pictures or may require more information. A telephone call is often more appropriate in the first instance.
In addition, as a patient of Chatfield Health Care you now have direct access to a growing group of Specialists including Pharmacists, Physiotherapists and Mental Health experts. If appropriate for you, our Patient Services Advisors (in Reception) can book you an appointment directly with one of these Specialists or provide you with information to self-refer, saving you time and getting you the most appropriate care as soon as possible
Our staff are working extremely hard to provide services and care. Thank you for your continued support in a challenging time.
Due to the Covid-19 outbreak, how you contact us will be different at the moment to limit the spread of coronavirus.
For medical advice or treatment please ring us on 020 3764 0822 - please be aware our phone lines have been extremely busy during the current pandemic. You will be asked to provide some information about your healthcare need. This is so that we can direct you to the most appropriate clinician or service.
We are delivering appointments:
- Over the phone
- Video Call
- Face-to-face (where appropriate)
Face-to-face appointments are available to all patients where there is a clinical need.
For a face-to-face appointment:
- Remember to wear a face covering - unless you are exempt
- Please use the buzzer to the right of the entrance - a patient services advisor will initially ask you some questions about whether you are suffering from any symptoms of the coronavirus
If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require adjustments before your appointment, please let the surgery know ahead of your arrival.
For urgent issues or out of hours call NHS 111 or go online to seek further NHS advice.
For non-urgent advice send a query to our surgery email address firstname.lastname@example.org
Online consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days.
You can visit your local pharmacy for clinical advice on minor health concerns.
If you require a repeat prescription you will be asked to nominate a pharmacy so we can send your prescription electronically directly to your local pharmacy, without you having to attend the surgery.
You can also register to use DoctorLink for an online consultation (see below), or book a telephone consultation via our GP online booking service.
You must self-isolate immediately if you have symptoms associated with coronavirus, however mild, including a new continuous cough, a high temperature, and/or a loss or change to your sense of smell or taste
You must self-isolate for at least 10 days from when your symptoms started. You should also arrange to have a Covid-19 test by calling 119 free.
You must self-isolate immediately if:
- You have tested positive for coronavirus
- Someone you live with has symptoms or tested positive
- Someone in your support bubble has symptoms or tested positive
- You have been told to self-isolate by NHS Test and Trace
- You arrive in the UK from abroad
DO NOT book an appointment or attend the surgery, a vaccination site, a pharmacy or hospital.
Washing your hands regularly with soap and water. Use a sanitiser gel if soap and water is not available.
Wearing a face covering in enclosed spaces
Staying at least 2 metres apart - or 1 metre with a face covering or other precautions
For further information visit: www.nhs.uk/coronavirus
Our Mission Statement
"To improve the health and well being of our patients"
Chatfield Health Care provides family doctor services for people living in Clapham Junction, West Battersea and Wandsworth. The surgery occupies purpose-built premises with full disabled access. Facilities available include wheelchair access, disabled parking, induction loop and disabled WCs.
We are part of South West London Clinical Commissioning Group (CCG) and supply primary care services in accordance with a Personal Medical Services (PMS) contract held with NHS Wandsworth.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Care Quality Commission (CQC)
Our practice is inspected by the CQC to ensure we are meeting essential standards of quality and safety.
Chatfield Health Care
CQC overall rating
11 April 2016
(Site updated 21/01/2022)