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Advice for parents during coronavirus

Please download poster from The Royal College of Paediatrics and Child Health

The coronavirus (COVID-19) outbreak means you should only leave your home if it's essential, unless you feel very unwell or you are told to attend an existing appointment for ongoing treatment. While you are at home it's still easy to get NHS help using your smartphone, tablet or computer. 

The Health at Home webpage has information letting you know how to:

  • contact your GP (including Online consultations and how appointments from home work)
  • order repeat prescriptions
  • manage existing long-term conditions
  • maintain your mental and physical well-being

If you need an NHS service, try to do it online first. If you cannot get what you need this way then try asking a friend or family member to help you, or speak to your GP surgery on the phone. 

Find out more at 

Requests for certification of absence from work due to isolation

If you require a letter for your work / have been asked to produce a medical certificate or 'fit note' for your employer due to self-isolation for coronavirus please download the following letter (produced by Londonwide LMCs for general practices):

COVID-19 isolation letter  

If you have COVID-19 or are advised to stay at home, you can get an ‘isolation note’ by visiting NHS 111 online, rather than visiting a doctor. For COVID-19 cases this replaces the usual need to provide a ‘fit note’ (sometimes called a ‘sick note’) after 7 days of sickness absence.

Isolation notes will also be accepted by Jobcentre Plus as evidence of your inability to attend.

Requests for exemption from wearing face coverings on public transport (25 June 2020)

Since 15 June 2020 it has been mandatory for passengers over the age of 11 to wear face coverings on public transport in London, as well as in private hire vehicles.

Your GP will not provide you with a note or letter of exemption from this requirement on health grounds, for example if you have asthma.

However, you can print out the exemption card provided below.

TFL have listed a number of ‘reasonable excuses’ for not wearing a face covering, specifically:

  • Where a person cannot put on, wear, or remove a face covering because of a physical or mental illness or impairment or disability (within the meaning of section 6 of the Equality Act 2010), or without severe distress.
  • Where a person is providing a lip-reading service to a person they are travelling with.
  • Where a person removes their face covering to avoid harm or injury, or the risk of harm or injury, to themselves or others.
  • Where a person is travelling to avoid injury, or to escape a risk of harm, and does not have a face covering with them.
  • If it is reasonably necessary for a person to eat and drink, and the person removes their face covering to eat or drink.
  • Where a person is required to remove the face covering by a police constable (including a British Transport Police officer) or another authorised person.

TFL have instructed passengers who believe they are exempt from wearing a face covering for a reason on the above list, to print out one of these exemption cards and display it on their clothing or possibly on a lanyard. It is also acceptable to display it on a mobile phone if you do not have a printer.

Passengers with neither a smartphone or printer should call TfL on 0343 222 1234 and arrange to have a card printed and sent to them.

TfL Face Covering Exemption Card

Read the full TfL guidance 

Coronavirus Update (17 March 2020)

To protect our patients and staff our entrance doors have been closed to the public but please be assured that we still remain open to deliver ALL primary care services.

If you need to see or speak with a doctor or nurse please call the surgery and a clinician will call you back and decide if you need to be seen.

If you are asked to come in for an appointment please use the buzzer to the right of the entrance doors to talk with a member of staff.

If you require a repeat prescription you will be asked to nominate a pharmacy, if you have not done so already, so that the prescription can be sent electronically directly to the pharmacy that you can collect from there without having to attend the surgery. 

Coronavirus Guidance (16 March 2020)

Important information about the coronavirus (COVID-19)

The NHS in Wandsworth and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

Please DO NOT attend the surgery if you have either:

  • a new, continuous cough 
  • a high temperature

You should self-isolate for 7 days.

Only use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call NHS 111 if you cannot get help online.

Do NOT attend the GP surgery, a pharmacy or hospital. 

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

New September 2019 - DoctorLink (new online service with symptom checker)

DoctorLink Logo

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.

For more information please see our Online Services page

Have your say - join our Patient Group

General Data Protection Regulations (GDPR) - General Practice Privacy Notice added to website

Practice statement about the information we hold about our patients and who we share information with

General Data Protection Regulations (GDPR) - Connecting Your Care Privacy Notice added to website

Practice statement about the information we hold about our patients and who we share information with in relation to the new 'Connecting Your Care' programme

Connecting Your Care Information - Connecting Your Care Information added to website

Connecting Your Care Information and Poster (South West London Health & Care Partnership)

General Data Protection Regulations (GDPR) - You & Type 2 Privacy Notice added to website

Practice statement about the information that will be held of our patients and who are given access to the You & Type 2 app

New Late Arrivals Policy - you may not be seen if more than 10 mins late for your appointment

New Late Arrivals Policy (April 2019) 

Wandsworth - Self-management app (updated 7 May 2020)

This NHS supported app is now available to help people in Wandsworth. It enables you to self refer into physiotherapy should you need to.

Please click on the image below and select which condition you would like access to e.g. lower back, back and leg or neck pain. You will be sent an email with all the information on how to get started.

Self mangement app

The App is provided free as part of your care in Wandsworth.

It will provide you with:

  • Easily accessible, targeted and personalised self-management information to help you day by day, and step by step
  • Exercises based on your stage of recovery
  • Direct booking of local treatments such as physiotherapy and well-being services within Wandsworth
  • Reassurance and support to self-manage”

Health News from the BBC and the NHS

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NHS Choices Behind the Headlines
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