Face-to-face appointments continue to be available to all patients, but you may be asked to discuss your conditions over the phone or online first to assess what will be most appropriate for you dependent on your clinical need. This will help minimise risk while continuing to ensure people get the care and advice they need.
If you are asked to come in for an appointment please remember to wear a face covering if you are suffering from any respiratory symptoms.
If you have symptoms associated with coronavirus including a new continuous cough, high temperature, and/or loss of taste or smell you are advised to stay at home for at least 5 days. Please do not attend the surgery.
Routine appointments with a GP, nurse or health care assistant are available throughout the day from Monday to Friday and can be booked up to 8 weeks in advance. We also offer on-the-day appointments with a doctor for URGENT healthcare problems.
For continuity of care many patients prefer to see the same doctor on each visit, which we encourage. However, please be aware that this is not always possible as some doctor’s surgeries can become very full or a doctor may be on annual leave. If the doctor of your choice has no appointments available within a reasonable time we might ask you to see an alternative doctor.
If you are unable to keep an appointment please cancel at least an hour before your appointment so that it can be allocated to someone else. If you are late for an appointment it may not be possible for you to be seen or you may have to wait until the end of surgery.
Late Arrivals Policy
If you arrive more than 10 minutes late for a routine or a same day emergency appointment you may not be seen. Where there is an indication of clinical urgency then you may be added to the end of the surgery list. We are making this change after consultation because it makes our clinics run late, which reduces patient access and increases clinical risk. The practice will not differentiate between patients who are persistent late attendees and others.
Extended hours clinics weekday mornings and evenings (inc Saturday)
Our Extended hours pre-bookable clinics run from 7:30am to 8am every weekday, 6:30pm to 8pm Tuesday and Thursday evenings, and 7am to 10am Saturday mornings.
Our duty doctor offers telephone consultations for advice on urgent medical problems each day from 8am – 6:30pm. Calls are answered in order of urgency but we promise to phone you back the same day. If your complaint is not urgent you may be asked to book a routine appointment.